Frequesntly Asked Questions
How do I book a ride using your platform?
Navigate to our platform's website or open the mobile app.
Select your desired pickup location and destination.
What types of vehicles are available for booking?
Open the app and choose the 'Vehicle Options' section.
Browse through various vehicle types and select the one you prefer.
Can I schedule rides in advance?
Open the app and go to the 'Scheduled Rides' section.
Choose your preferred date and time for the ride.
How do I know the estimated fare for my ride?
Enter your pickup and destination locations in the app.
The app will display the estimated fare based on the route and vehicle choice.
Do you offer any discounts or promotions for frequent users?
Check the 'Promotions' section in the app or website.
Enter any applicable promo codes during booking to avail discounts.
Is it possible to track the location of my ride in real-time?
After booking, open the app to track your ride's location.
The app will show your ride's live location and estimated time of arrival.
What payment methods do you accept?
During booking, choose the 'Payment Options' section.
Select your preferred payment method, such as credit/debit card or digital wallet.
How do you ensure the safety of passengers?
All drivers undergo thorough background checks before joining our platform.
Vehicles are regularly inspected to ensure they meet safety standards.
What happens if my ride gets canceled or delayed?
If a ride is canceled, you'll receive a notification with details.
For delays, the app will provide updated estimated arrival times.
Can I provide feedback or report issues with my ride?
Visit the 'Ride History' section after completing your ride.
You can rate the ride and provide feedback or report issues there.
